Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 4 - 5 business days
  • Europe : 2 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Gift wrapping and packaging

All of our jewellery comes beautifully wrapped in high quality Salt Bijoux packaging.

If you would like to add a free gift card with a handwritten note, please contact us during your order.

Alternatively, if you would like to reduce shipping costs and do not require gift wrapping, please contact us to arrange this.

Care instructions

At Salt Bijoux we pride ourselves on the quality and durability of our pieces. Although delicate, each piece has been designed with premium materials and when used with care will last so please read our tips for keeping your jewellery in top condition.