Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 2 weeks
  • Europe : 2 - 6 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 1 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

Returns and Exchange Details :

Each piece of Salt Bijoux jewellery is carefully handmade to order for every customer. Due to their nature, we cannot accept returns or exchanges for the following items (unless they are faulty) :

- Custom made pieces
- Earrings for hygiene reasons

Conditions of Return or Exchange :

All items must be sent back unworn in their original gift box or packaging in order to qualify for a refund or exchange. Postage and adequate insurance is the responsibility of the buyer. Once your item has been received by us, please allow up to 5 business days for inspection and processing of the refund or exchange.

Frequently Asked Questions

Gift wrapping and packaging

All of our jewellery comes beautifully wrapped in high quality Salt Bijoux packaging.

To add a free card with a handwritten note, please just let me know during checkout and this will be added to your order.

If you are purchasing a present and would like to add a gift box with luxury ribbon then please select the gift wrapping option for an additional 2€.

Care instructions

At Salt Bijoux we pride ourselves on the quality and durability of our pieces. Although delicate, each piece has been designed with premium materials and when used with care will last a very long time so please read our tips for keeping your jewellery in top condition.